Handling Refunds and Credits

Processing Refunds

To issue a refund:

1. Go to Payments > Transactions
2. Find the transaction to refund
3. Click Refund
4. Select full or partial refund amount
5. Provide a reason (for your records)
6. Confirm the refund

Account Credits

Instead of refunds, you can add credits to a member's account:

1. Go to member's profile
2. Click Credits > Add Credit
3. Enter amount and reason
4. Save

Credits are automatically applied to future invoices.