Troubleshooting Login Issues

troubleshooting Last updated: Apr 16, 2026

Cannot Log In

If you're having trouble logging in:

Wrong Password

  1. Click Forgot Password on the login page
  2. Enter your email address
  3. Check your inbox for the reset link
  4. Create a new password

Email Not Verified

If you didn't receive the verification email:

  1. Check your spam folder
  2. Request a new verification email from the login page
  3. Contact support if issues persist

Account Locked

After multiple failed attempts, accounts are temporarily locked. Wait 15 minutes or contact support.